Residental Limited Warrany
Quartzway will warrant from the original date of installation material that fails due to any manufacturing defect when fabricated and installed by a Quartzway Wuartz Stone Certified Fabricator for a period of fifteen (15) years.
This Residential 15-year warranty is available only to the original purchaser of the materials and is not transferable to subsequent owners.
Terms and Conditions
The Warranty applies to any decects in the manufacture of the original slabs. The subsequent fabrication, application and workmanship are not covered under this warranty.
This warranty covers Quartzway quartz surfacing materials that have been permanently installed in the interior of single-family residences and have not been moved from their original place of installation.
This warranty applies only to Quartzway quartz surfacing materials that have been moved from their original installation.
This warranty excludes materials and/or services that have not been paid in full.
This warranty applies only to materials that have been mainained according to the Quartzway quartz stone care & maintenance guidelines.
To request for a warranty service you must contact the company who sold you Quartzway stone within thirty (30) days of the failure of Quartzway quartz products.
You must provide proof of purchase in the form of a copy of your original receipt or invoice showing the name of the Owner, Authorized Dealer and Quartzway Quartz Stone Certified Fabricator. Upon receipt of your original receipt or invoice showing the name of the Owner, Authorized Dealer and Certified Fabricator, Quartzway quartz Co, will fully honor this warranty. You must agree to cooperate with Quartzway quartz Co, or its authorized agents in the inspection of the product and assist us in efforts to perform our obligations under this warranty.
In the circumstance that Quartzway surfacing material fail due to a manufacturing defect, , Quartzway will try our best to solve the problem, whether it needs us to repair or replace your installation. However, exact color match is never guaranteed. All decisions regarding this warranty are at the sole discretion of Quartzway. No representative, dealer, salesperson, distributor, fabricator or any other person is authorized to make any warranty or promises on behalf of Quartzway.
What this limited 15 years warranty does not cover:
The Warranty does not cover any defect or damage of the products arising from work done by any person other than Quartzway Stone.
This warranty does not cover use for any commercial purpose. Commercial use includes but is not limited to, use in a shop, hotel, restaurant, store, rental properties, office or any other place of business.
This warranty does not cover products installed in any outdoor application. The Warranty does not cover any defect or damage of the products which results from being used for flooring or in any outdoor application (including swimming pools) or any other application involving exposure of the slab to ultraviolet radiation, chemicals, flames or excessive heat.
As Quartzway Slabs are manufactured from natural quartz sands, each slab is unique and variations to shading. Consequently, samples may vary from the final product, and naturally occurring variations in appearance caused by artificial or natural lighting are not covered by the warranty, changes in the appearance of the slab from reflected light is a nature part of the slabs.
This warranty does not cover improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to wather conditions, physical or chemical abuse and damage from improper care and maintenance.
This warranty does not cover chips or other excessive impact damage in the product.
This warranty does not cover scratches. Quartzway Quartz Stone is a material of high hardess, its scratch resistance but not scratch proof. Proper care must be exercised including the use of a cutting board as part of your care and maintenance.
This warranty does not cover daily maintenance. Daily maintenance includes but is not limited to, minor conditions such as removing stains and water spots by following the techniques specified in the Quartzway Quartz Stone Care & Maintenance Guidelines.
This warranty does not cover failures due to fabricators/installers not following the prescribed fabrication and installation procedures as outlined by Quartzway. Improper fabrication and/or installation is the sole responsibility of the fabricator and/or installer.
This warranty does not cover any defects that were visible at the time of fabrication and were not avoided during fabrication. Fabricators are required to perform a visual inspection of all materials before fabrication and installation.
This warranty does not cover seam appearnce or seam performace, adhesives, caulk or other accessory items.Once the product is installed, the two main reasons for seam separation or cracking are the shifting or movement of the substrate, cabinets or foundation, and thermal shock. Thermal shock can occur when a got pan, dish or other recepticle or object is left on the countertop for more than a brief period. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner.
The warranty does not cover any defect in, or damage to , the products which results from placing got items including, but not limited to, hot pans, electric frying pans or oven trays directly on the slab.
This warranty does not cover any chemical damage such as trichllorethane or methylene chloride (such as paint removers or stripper) or cleaning agents which have high alkaline/PH level.
This warranty does not cover any creative use of the material including bending or curving.
This warranty does not cover material that has been milled or reduced in thickness.
This warranty does not cover the installation of sinks.
This warranty does not cover securing mechanical fasteners directly into the material.
This warranty does not cover any failures due to inadequate support for the installation. This includes overhangs in excess of the recommendations provided by Quartzway Quartz Stone which are inadequately supported.
This warranty does not cover any chips or cracks that are a result of “dry” cutting or polishing.
This warranty does not cover chips or cracks that are a result of not following the minimum requirements for edge details.
This warranty does not cover mitered edges where the joint is not cut correctly.
This warranty does not cover the altering of any factory applied finish. Only colors listed as available in our brochure, sample book or on our website as “honed” are eligible under this warranty. Any issues arising from the practice of “in-shop” honing are the sole responsibility of the fabricator.
This warranty does not cover temporary marks that are common to honed finishes such as metal marks, fingerprints or other signs of daily living.
This warranty does not cover additional modifications such as plumbing, electical tile, cabinets, flooring etc that may be necessary to repair or replace the Quartzway Quartz Stone product covered under this warranty.
This warranty does not cover natural variations in the color, size, shape and distibution of the pattern of the natural quartz or the natural variations in background tone. These characteristics are are inherent and unique characteristics of the product. Color samples provided to consumers, dealers and fabricators are only representative and not an exact replication of what will be installed in you home.
This warranty does not cover what is referred to as spots or blemishes smaller than a U.S ten (10) cent piece. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect the structural integrity of the material.
Quartzway is not resposible for damage or injury caused in whole or in part by acts of God, job site conditions, and architectural/engineering design and structural movement, acts of vandalism or accidents.
Quartzway quartz shall not be responsible in either contract or tort for any loss of direct, indirect, consequential, incidental, special, exemplary, or punitive damages arising out of the use or the inability to use the products covered by this warranty.
Fireplaces very in design and construction and in the amount of heat output Quartzway stone does not warrant material that has been damaged when used in this type of installation.
Above is the complete warranty of Quartzway and supersedes all other warranties and representations, wheter oral or writen, except as expressly set forth above, no other warranties are made with respect to Quartzway Co. Expressly disclaims all warranties not stated herein , including, to the extent permited by applicable law, any warranty that may exist under national, state, provincial or local law including but not limited to any implied warranty of merchantability or fitness for a particular purpose, some states or other jurisdictions do not allow the exclusion of implied warranties, so the above limitation may not apply to you
To obtain service under this warranty:
To obtain the best service under this limited 15 years warranty, contact the source from whom you purchase Quartzway quartz. This document must state date of installation and fabricator details. For more information about this warranty, please contact:
Email: [email protected]
In order to obtain service under this limited 15 years warranty, you must notify, in writing, Quartzway along with the fabricator/installer of the Quartzway quartz product within 28 days to arranging inspection at your residence. Also, you must reasonably cooperate with your installer and Quartzway representatives in their efforts to provide service under this limited 15 years warranty.
Except as provided in this limited 15 years warranty, Quartzway shall not be liable in either tort or contract for any loss of direct, consequential or incidental damages arising out of the use or in ability to use the product in residential applications covered by this warrany.
This is the only warranty offered by Quartzway and only for Quartzway quartz products. No one other than Quartzway is authorized to make any warranty or promise with respect to Quartzway quartz.